Shipping policy

SHIPPING POLICY

OVERVIEW

At Celestial Lotus, we strive to offer a seamless and luxurious shopping experience for all our customers. Below is an outline of our shipping policy, ensuring clarity and transparency in the delivery of your purchases.

SHIPPING WITHIN AUSTRALIA

We are pleased to offer the following shipping options for our Australian customers:

  1. Flat Rate Shipping: A flat shipping fee of $10 applies to all orders under $99.

  2. Free Shipping: Orders over $99 qualify for free standard shipping within Australia.

  3. Express Shipping: Express postage is available for $15, regardless of order value.

All orders are processed within 1-2 business days (excluding weekends and holidays) and are shipped via Australia Post. You will receive a tracking number via email once your order has been dispatched.

Delivery times may vary depending on your location, with most orders arriving within 3-7 business days. Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays or public holidays.

INTERNATIONAL SHIPPING

Currently, we do not offer international shipping. However, we aim to expand our shipping services to global destinations in the near future. Please stay tuned for updates.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email containing your tracking information. You can use this tracking number to monitor the status of your delivery.

If you have not received your tracking information or have questions about your shipment, please contact our customer service team at support@celestiallotus.com.

SHIPPING DELAYS

While we strive to deliver your orders within the specified timeframes, delays may occur due to unforeseen circumstances. These may include courier disruptions, severe weather, or peak holiday periods. If your delivery is delayed, we appreciate your patience and understanding.

If you experience significant delays, please contact our customer service team, and we will work to resolve the issue as quickly as possible.

CONTACT INFORMATION

For any questions or concerns regarding shipping, please contact us at: Email: hello@celestiallotus.co.

We are here to ensure your Celestial Lotus experience is smooth and enjoyable.